Onsite Support Engineer

The primary aim of the Onsite Support Engineer is to ensure that systematic and constant support is given to the client.

 

A.      Key Responsibilities:
  • Attend client call over phone
  • Acknowledgement to reported support issues
  • Issue management
  • Health Checks
  • Jira updates
  • Release management
  • Reporting to Manager
  • Adhere to SLA
B.      Experience Level & Qualification:

2 – 3 years of onsite experience in banking domain.

C.      Essential Skills:

  • Experience in providing support for Banking Applications
  • Mandatory Knowledge and hands-on experience of 3rd Parties – Oracle and AIX or LINUX
  • Working Knowledge of IBM MQ or IBM WAS or WebLogic preferred
  • Should have sound knowledge of DOS scripting and Shell Scripting
  • Should have sound knowledge of client-server communication
  • Knowledge of SWIFT message types or sanctions scanning will be an advantage

 

D.      Additional Skills:
  • Good communication and documentation skills.
  • Should have worked in Shifts
  • Should have inclination to adopt and learn new technology.
Role: Onsite Support Engineer
Education: Sc / B.Sc.IT / Graduation / BE / Diploma
Experience: 2 to 3 years

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